E-COBOT manufacturer maintenance
E-cobot manufacturer maintenance responsiveness
and high-quality service
The four pillars of manufacturer maintenance
People
Procedures
Parts
Tools
Customer benefits
► Partnership relationship with E-COBOT
- Knowledge of the installation
- Knowledge of the contacts
- Knowledge of the organisations
► ► Manage costs and work order times
- Steady costs
- Maintenance costs integrated into the contract
- Preventive
- Curative
- Contractual work order times
► Access to emergency assistance
► Helping you find the contract that’s right for you:
- Maintenance level
- Spare parts and labour included or excluded
- Repair times suited to your actual needs
- Preventive
- Curative
- Additional services etc.
► Target customers:
- Focused on service continuity for their robotics installation
- Able to plan preventive maintenance operations
► Meeting the following needs:
- Service continuity
- Budget control
- Assistance in managing maintenance issues
Cobotics solutions need services!
1
Extended warranty
Bringing you peace of mind on cost control
2
On-site work operations
Responsiveness to help you optimise the availability of your cobots
3
Parts and logistics
The right part, at the right price, in the right place, at the right time (failure action plan, backup inventory, etc.)
4
Maintenance
contract
Helping you optimise the availability of your cobots
5
Need help?
Axel is on hand to find
your solution
axel@e-cobot.com
0805 69 05 69
« “E-COBOT has a reputation for saying what they do and doing what they say” »
Customer testimonial:
Smart system director
« Smart system director
“E-COBOT means responsiveness and proximity!”»
Customer testimonial:
Head of logistics at an
industrial machinery group
Maintenance contract
Included services and options
E-COBOT preventive maintenance contracts are designed to ensure complete satisfaction for all our customers, shareholders and staff, while protecting the environment.
The benefits of maintenance from E-COBOT
- SILVER maintenance contract: for customers that want to steer, plan and control maintenance operation costs
- GOLD maintenance contract: for customers that have a critical robotics installation and are focused on service continuity
- Management of customer requests by Redmine Ticket
- AFAQ ISO 9001 & ISO 14001 certification
- 1 SINGLE after-sales support contact
- 4 robotics integrators called out to the customer site
- 6 Robotics/Cobotics Experts (Engineers and PhDs)
Options :
Several options can be added to the SILVER or GOLD preventive maintenance contract
| SILVER | GOLD | |
| Preventive maintenance | ||
| An annual preventive maintenance inspection (adapted based on the number of devices to check) – see details of the basic service below | 1 | 2 |
| Additional preventive maintenance inspection included in the contract | Option | Option |
| Maintenance during business hours and days (excluding weekends, national holidays and nights) | ✗ | ✗ |
| Maintenance at night | Option | Option |
| Maintenance at weekends | Option | Option |
| Safety Reception requiring prior travel | Option | Option |
| Customer request processing time | ||
| Telephone Assistance and/or Remote Maintenance from 9 am to 6 pm (max 5 cases) (remote desktop – secure internet access required): coming soon | ✗ | ✗ |
| 4 business hours processing time (5) and deployment of a failure action plan | ✗ | |
| Addition: Telephone Assistance and/or Remote Maintenance 24/7 | Option | 5 add. cases. |
| Curative maintenance on Customer site (software or hardware) | ||
| Curative work order on Customer site (half-day) (6) (6) | Option | 1 |
| Time for curative work order on Customer site for persistent failure on D + 5 - (7) | ✗ | |
| Time for curative work order on Customer site for persistent failure on D + 2 - (7) | Option | ✗ |
| Sale and management of an inventory of customer-specific spare parts | On quotation | On quotation |
| Curative work order on Customer site (half-day) (6) | On quotation | On quotation |
| Other after-sales support services | ||
| 1 additional training session on operating the product | Option | |
| 1 additional training for users and/or maintenance manager | Option | |
| Management of end-of-life equipment when the contract ends | Option |
List of checkpoints
Committed to a stringent quality approach, our call-out technicians have detailed maintenance procedures for all equipment ranges
The benefits of maintenance from E-COBOT
- Inspection and servicing processes for each piece of equipment
- Controlled servicing inspection time
- AFAQ ISO 9001 & ISO 14001 certification
Options
Several options can be added to the SILVER or GOLD preventive maintenance contract